Privacy Policy
Last updated: February 2026
1. Introduction
VisangCare ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide, including:
- ●Name and contact information (email, phone number)
- ●Company/hotel name and address
- ●Job title and role
- ●Billing and payment information
2.2 Device and Alert Data
When using our panic button system, we collect:
- ●Device identification numbers
- ●Alert timestamps and locations
- ●Staff assignment information
- ●Response times and resolution data
2.3 Automatically Collected Information
We automatically collect certain information when you visit our website:
- ●IP address and browser type
- ●Device type and operating system
- ●Pages visited and time spent
- ●Referral sources
3. How We Use Your Information
We use the collected information for:
- ●Providing and maintaining our services
- ●Processing transactions and sending related information
- ●Responding to inquiries and customer support
- ●Sending administrative information and updates
- ●Improving our products and services
- ●Complying with legal obligations, including HB 1524 requirements
4. SMS and Text Messaging
4.1 SMS Alert Service
VisangCare provides an SMS alert notification service as part of our hotel safety platform. When a panic button is activated by a hotel staff member, SMS alerts are sent to designated phone numbers registered by the hotel administrator.
4.2 Types of Messages
We send the following types of SMS messages:
Real-time notifications when a panic button is triggered, including event type, staff name, and location information.
A one-time message confirming that your phone number has been registered to receive emergency alerts for a specific hotel.
4.3 Consent and Opt-In
Phone numbers are registered for SMS alerts by authorized hotel administrators through the VisangCare management portal. Upon registration, a confirmation SMS is sent to the registered number. By having your number registered, you consent to receive emergency alert messages from VisangCare.
4.4 Opt-Out and Removal
You may opt out of receiving SMS alerts at any time by contacting your hotel administrator and requesting removal from the alert recipient list. Hotel administrators can remove phone numbers through the VisangCare management portal at any time.
4.5 Message Frequency and Charges
Message frequency varies based on emergency events. SMS alerts are only sent when a panic button is activated — there are no marketing or promotional messages. Standard message and data rates may apply depending on your mobile carrier plan. VisangCare does not charge for SMS messages.
4.6 SMS Data
Phone numbers registered for SMS alerts are stored securely and used solely for the purpose of delivering emergency notifications. We do not share, sell, or use these phone numbers for marketing purposes. Phone numbers can be viewed and managed only by authorized hotel administrators and VisangCare system administrators.
5. Data Sharing and Disclosure
We may share your information with:
- ●Service providers who assist in our operations
- ●Hotel management as required for safety operations
- ●Law enforcement when legally required
- ●Business partners with your consent
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Alert data is retained for a minimum of 3 years as required by HB 1524.
8. Your Rights
Depending on your location, you may have the right to:
- ●Access your personal information
- ●Correct inaccurate data
- ●Request deletion of your data
- ●Object to processing
- ●Data portability
9. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. We use Google Analytics to understand how visitors use our website.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us: