Privacy Policy

Last updated: January 2026

1. Introduction

VisangCare ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

  • Name and contact information (email, phone number)
  • Company/hotel name and address
  • Job title and role
  • Billing and payment information

2.2 Device and Alert Data

When using our panic button system, we collect:

  • Device identification numbers
  • Alert timestamps and locations
  • Staff assignment information
  • Response times and resolution data

2.3 Automatically Collected Information

We automatically collect certain information when you visit our website:

  • IP address and browser type
  • Device type and operating system
  • Pages visited and time spent
  • Referral sources

3. How We Use Your Information

We use the collected information for:

  • Providing and maintaining our services
  • Processing transactions and sending related information
  • Responding to inquiries and customer support
  • Sending administrative information and updates
  • Improving our products and services
  • Complying with legal obligations, including HB 1524 requirements

4. Data Sharing and Disclosure

We may share your information with:

  • Service providers who assist in our operations
  • Hotel management as required for safety operations
  • Law enforcement when legally required
  • Business partners with your consent

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Alert data is retained for a minimum of 3 years as required by HB 1524.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Data portability

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. We use Google Analytics to understand how visitors use our website.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

  • Email: privacy@visangcare.com
  • Phone: (206) 355-1234
  • Address: Seattle, WA